Skiplino Admin 2.2.2

Skiplino Admin presents an innovative approach to enhancing the measurement of customer retail experiences and evaluating staff performance. By facilitating the collection of customer feedback and providing real-time monitoring of queues, service speed, and agent activity, Skiplino Admin offers valuable tools for organizations seeking to optimize their operations.

Here are the key features of Skiplino Admin that can significantly enhance customer experience:

• Real-time insights: Gain immediate awareness of ongoing activities through a comprehensive overview of branches, services, and agents.
• Metrics that matter: Obtain critical metrics essential for prompt and informed decision-making.
• Measure retail experience: Assess customer perceptions of their retail experience and their ratings for individual services.
• Monitor performance: Analyze both the number of customers served and the efficiency of agents.
• Historical data: Review past performance to track improvements in customer retail experience and staff effectiveness.
• Ticketing: Seamlessly call on customers and direct them to the appropriate queue via mobile devices without needing to access the web platform.

This offering equips businesses with the tools necessary for continuous improvement and greater satisfaction among customers and staff alike.